You are currently viewing How to Delete Your Account [Latest Guide 2023]
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  • Post last modified:29/03/2024
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Thinking about saying farewell to your account? Maybe you’ve found a new crypto platform or perhaps you’re just weary of the continuous crypto buzz. Whatever your reasons may be, erasing your account is a simple process. This comprehensive guide will delve into how to delete your account.

Why You Might Want To Delete Your Account? is a robust cryptocurrency marketplace where you can buy, sell, and trade cryptos and NFTs. However, different people may have various reasons to bid adieu to their account.

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    Also Read: How To Transfer USDT to Fiat On Crypto.Com?

    Possible Reasons to Delete your Account:

    • Choosing to exit the crypto world.
    • Deciding to shut down all your crypto accounts.
    • Not utilizing your account anymore.
    • Desire to lessen your digital footprint.
    • Facing issues with the platform’s reliability or customer service.

    Things To Remember Before Deleting Account

    Things To Remember Before Deleting Account Please keep in mind that once you decide to delete your account, it’s a permanent action. You will have to start all over again if you ever need to use the platform in the future.

    Before you hit the delete button, ensure you don’t have any pending transactions or balances. Withdraw any remaining funds from your account to another crypto wallet of your choice.

    If your balance is below the withdrawal limit, don’t worry – you can reach out to’s customer service for help.

    Also, keep in mind that deleting your account will sever any associated services such as the Visa Card. Once the account is deleted, you’ll lose any discounts, cashback rewards, travel insurance, and other benefits attached to the card.

    How to Delete Account: Step-By-Step Process

    Deleting your account requires an email to be sent to the company’s support team. Ensure to use the same email address that you used for your account. If not, the support team may not be able to locate your account to close it. Following your email, expect to wait a bit for their response.

    Here’s how to delete your account:

    Step 1: Write Down Required Information

    Write down the following on a sheet of paper, in clear handwriting:

    • Your full name
    • The date you’re taking the action
    • The statement “”

    Step 2: Take A Picture

    Snap a photo of yourself holding the paper with the necessary information. Make sure the image clearly shows your face, upper body, and the entire arm holding the paper.

    Step 3: Send An Email to

    Next, shoot an email to “[email protected]“. Use the subject line “Close Account.” In the email body, give a brief explanation of why you’re opting to close the account. Attach the image you took earlier and hit send.

    Send Email to for deleting the Account

    Step 4: Wait for Confirmation

    Usually, within a day, you’ll receive an email response. Once your account closure process is complete, you’ll receive a confirmation email.

    Understandably, you may hold some concerns about privacy, but rest assured your photo will solely be used for identification purposes.

    What Happens if I Delete my Account?

    1. Account Closure: The account and any associated data are permanently removed from the system.
    2. Lost Access: You lose access to any balances or transactions on the account. Prior to deletion, it is highly recommended to withdraw any remaining funds to another crypto wallet.
    3. Service Termination: Any services tied to your account, such as the Visa Card, are also terminated. This means you lose access to any associated benefits, including discounts, cashback rewards, and travel insurance.
    4. Permanent Action: The deletion is an irreversible process. If you decide to use in the future, you will need to create a new account from scratch.

    Remember, if your balance is below the withdrawal limit, you can contact’s customer service for assistance before closing your account.

    Can You Recover A Closed Account?

    Once a account is closed, it’s closed for good. However, if you mistakenly closed your account with funds still left in it, you can contact the customer support team at +1 (877) 819-5510. They can help you retrieve the funds, but not reopen the account.

    Also Read:- Support Not Responding – What To Do?

    How To Retrieve Your Money?

    To get your money back from, you mustn’t have made any transactions with your account, or you mustn’t have depleted all the credit available in your account. You should also make a formal request to before closing your account.

    How To Cancel Your Visa Card Service

    How To Cancel Your Visa Card Service

    If you have lost your Visa Card or suspect it has been hacked, you’d want to close it. Here’s how:

    Step 1: Access the app card page

    Log into the app and tap on the card icon which is on the right side of the screen.

    Step 2: Freeze the card

    Tap on the freeze icon under the Visa card and confirm your action.

    Step 3: Wait for Confirmation Shortly

    after, you’ll receive a confirmation that your card has been frozen and disconnected from your account.

    Please note that a $50 fee will be charged to close your Visa Card, which covers the processing fees.

    Should You Delete the Account?

    The decision to delete your account is ultimately yours. If you choose to go down this path, this guide is your go-to for a step-by-step process. Despite the rigorous identification steps, it is all to ensure your account’s security. Always feel free to consult with to determine if deleting your account is the best decision.

    Also Read: A Simple Guide to Send Crypto from to Exodus Wallet?

    Frequently Asked Questions

    Will I lose my remaining balance if I delete my account?

    Before deleting your account, it is recommended to withdraw any remaining funds to another crypto wallet. If your balance falls below the withdrawal limit, you can contact’s customer service for help.

    Can I still use my Visa Card after deleting my account?

    No, deleting your account also terminates associated services, such as the Visa Card. Any benefits attached to the card will also be lost upon account deletion.


    • Jacoby Pope

      Jacoby Pope is an accomplished Article Editor at "Crypto Customer Care" with an extensive 7-year tenure in the cryptocurrency realm. Specializing in crafting comprehensive guides and troubleshooting solutions for various crypto wallets, as well as providing insights into cryptocurrency, trading, and investment strategies, Jacoby is a seasoned professional in the field.