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Trust Wallet Complaints
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Do you have problems accessing Trust Wallet? Have you experienced any issues with the Trust Wallet app, including technical problems, security concerns, or transaction issues? Trust Wallet offers secure storage and management of digital assets for cryptocurrency users. However, like any other app, Trust Wallet does encounter complaints and issues from time to time. To learn how to contact Trust Wallet support, we will discuss the most common complaints about Trust Wallet.


In addition to Bitcoin, Ethereum, and Binance Coin, Trust Wallet also supports over 40 cryptocurrencies. Besides providing features such as in-app exchange, dApp browser, and staking, it is available for both iOS and Android devices. Binance, one of the largest cryptocurrency exchanges in the world, owns Trust Wallet.

Despite Trust Wallet being a reliable and user-friendly wallet, users may encounter problems and complain about the app. It is important to address these issues promptly to avoid wasting your time or money. In this article, we’ll guide you on how to contact Trust Wallet customer support and file complaints.

Also Read:- How To Recover Wallet In The SafePal App via Observation Mode

Common Trust Wallet Complaints

Before we dive into the ways to contact Trust Wallet customer support, let’s take a look at the common complaints that Trust Wallet users face:

1. Account Access Issues

Some users may have trouble logging in or accessing their Trust Wallet account. This could be due to various reasons like forgotten passwords, 2FA authentication issues, or account suspension.

2. Transaction Problems

Sending or receiving cryptocurrency transactions may cause Trust Wallet users to run into problems. Insufficient funds, incorrect transaction details, or network congestion might cause these problems.

3. Technical Issues

There may be technical glitches in the Trust Wallet app, such as freezing, crashing, or performance slowness. Bugs or outdated app versions could cause these problems, as well as compatibility issues with the phone.

4. Security Concerns

As Trust Wallet deals with sensitive financial information, security is of utmost importance. Users may report security concerns like unauthorized access, hacked account, or phishing attempts.

5. Other General Complaints

Users may have other complaints related to Trust Wallet like unclear instructions, hidden fees, or unsatisfactory customer service.

How To File A Complaint With Trust Wallet

How To File A Complaint With Trust Wallet

If you’ve tried troubleshooting the problem and contacting customer support, but the issue still persists, you may need to file complaints with Trust Wallet. Here’s how you can file complaints:

Steps To Follow When Filing Complaints With Trust Wallet

  • Describe the issue: Clearly describe the issue you’re facing, including any relevant details such as the date, time, and amount of the transaction.
  • Provide evidence: Attach any relevant screenshots or other evidence to support your complaints.
  • Wait for resolution: Trust Wallet customer support will investigate your complaint and provide a resolution.

Escalating a Complaint

If you’re not satisfied with the resolution provided by Trust Wallet customer support, you can escalate the complaint. Here’s how:

  • When to escalate: If you feel your complaint has not been adequately addressed or resolved, you can escalate the complaint.
  • How to escalate: Contact Trust Wallet customer support again and ask to escalate the complaints to a higher authority. Provide all relevant details and evidence to support your complaint.

Ways To Contact Trust Wallet Customer Support

Ways To Contact Trust Wallet Customer Support

You can obtain assistance from Trust Wallet customer support if you face any of the above issues. A live chat option, phone support, and email support are all provided by Trust Wallet’s support team.

Contact Trust Wallet via Live Chat

Customer service at Trust Wallet can be reached via live chat – it’s fast and convenient. Instantly get in touch with a customer support agent using real-time chat.

1. Access Live Chat

To access live chat, follow these steps:

  • Open the Trust Wallet app
  • Click on the menu icon in the top left corner
  • Scroll down and click on “Contact Us
  • Select “Live Chat
  • Enter your name and email address
  • Describe your issue and start the chat
2. Advantages Of Using Live Chat
  • Instant support
  • Personalized assistance
  • Easy to use

Contact Trust Wallet Via Phone Support

  • If you prefer to talk to a support agent over the phone, you can contact Trust Wallet via phone support.

How To Contact Trust Wallet Via Phone

To contact Trust Wallet via phone, follow these steps:

  • Open the Trust Wallet app
  • Click on the menu icon in the top left corner
  • Scroll down and click on “Contact Us
  • Select “Phone Support
  • Dial the Trust Wallet support phone

How To Prepare Before Contacting Trust Wallet Customer Support

Before contacting Trust Wallet customer support, there are a few things you can do to prepare and potentially resolve the issue yourself. Here are some steps you can take:

1. Gather Necessary Information

When contacting Trust Wallet customer support, it’s important to have all the necessary information on hand. This includes your account information, transaction details, and device information. Having this information ready will help customer support quickly identify and address the issue.

2. Try to Troubleshoot the Problem

Before contacting Trust Wallet customer support, you should try troubleshooting the problem yourself. Here are some basic troubleshooting steps you can take:

  • Check Network Connection: Ensure that you have a stable internet connection and that your device is not in airplane mode.
  • Check for App Updates: Check for any pending updates and install them if necessary.
  • Restart the App: Close the Trust Wallet app and reopen it to see if that resolves the issue.

3. Prepare Questions to Ask

Prepare a list of questions to ask Trust Wallet customer support. This will help you stay organized and ensure that you get all the information you need to resolve the issue.


According to many people around the world, Trust Wallet is an excellent cryptocurrency wallet app. Although it is generally reliable, sometimes problems can occur, and it is important to know how to resolve them. If necessary, you can file complaints with Trust Wallet customer support by following the steps outlined in this article. Prepare by preparing all the needed information, troubleshooting the issue, and asking the appropriate questions with these tips in mind.

Frequently Asked Questions (FAQs)
How long does it take for Trust Wallet customer support to respond?

Customer support at Trust Wallet is designed to respond within 24 to 48 hours of receiving your inquiry. It may, however, take longer to respond if there is a high volume of inquiries.

How can I check the status of my complaints?

Call, live chat, or email Trust Wallet customer service to check the status of your complaint.

What should I do if I don’t get a response from Trust Wallet customer support?

It is possible to escalate your complaints to Trust Wallet customer service if you do not receive a response from them.

Is there a phone number I can call for Trust Wallet support?

Customer support can be reached by phone using Trust Wallet’s service.

Is Trust Wallet support available 24/7?

The Trust Wallet offers email and live chat support 24/7, however, phone support may not always be available.


  • Jacoby Pope

    Jacoby Pope is an accomplished Article Editor at "Crypto Customer Care" with an extensive 7-year tenure in the cryptocurrency realm. Specializing in crafting comprehensive guides and troubleshooting solutions for various crypto wallets, as well as providing insights into cryptocurrency, trading, and investment strategies, Jacoby is a seasoned professional in the field.

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